I have been eating out in the city for the past 10 years and had the worst experience at Pongsri. The waitress was VERY RUDE. We ordered medium spicy pad thai, but were given burning hot spicy pad thai which even I, a lover of spicy food, could not tolerate. When we politely asked if anything can be done since we couldnt eat it, we were told by the manager that it's our fault we ordered medium spicy. THEN, to top it all off, we were automatically charged an 18% gratuity for me and 2 friends!
Cons: rude staff, tiny portions, automatically charged tip regardless of party size