I am surprised to see the negative review. Our family eats at Polly's on Atlantic at least twice a month for take out and once a month sitting down in the restaurant.l The food is always good. The counter staff is very friendly and coordinated. The team that takes the phone orders are coordinated, polite and get the order right the first time. The food servers are a mixed bag, some excellent and a few should not be working there. I would give sit down service A for some and B- for others. Overall still not bad. Pies are still as great as ever! First time reviewer with 12 years restaurant management experience.