I called in to Plumbing Nerds on a Monday to have someone come out and check on a major issue. There was a foul odor lingering in both my bathrooms. They set an appointment for 2 days later - about the same as other companies I'd contacted. They called to let me know when the plumber was on the way. The Plumbing Nerd they sent was Jimmy C. He wore a Plumbing Nerds uniform and his vehicle clearly displayed the company's name and logo.
Jimmy listened to my explanation of the issue and then told me what he thought could be causing the problem. He explained what he would do to try and locate the problem and at what point a fee would be charged to proceed. He answered my questions and explained everything as he went along.
He invited me to observe him work and pointed out problem areas as he located them with the drain camera. He then went over some different options to remedy the issue. I went with the service he recommended, he completed it that same day, and the foul odor has not returned. Clean up was minimal because Jimmy cleaned as he went along and wore green shoe covers to keep from tracking dirt into the house.
Jimmy was polite, friendly, extremely knowledgeable, and customer service was amazing! The pricing was fair and I will use Plumbing Nerds for any other issues I may have and would highly recommend.- K.G.