I went to the malden smoke shop on pleasant street that i've been going to now for about a year since it opened. There is a woman at the front desk who is short with short brown hair. She treated me horrrrribly. I came in to get cigarettes for my son who has a brain tumor. But everytime i get these cigarettes almost all of the tobacco falls out of them. So i asked the woman at the desk why this was happening, she said they they were just loose and that they would tighten on their own. Then! She started blaming *me* saying that i put the tobacco in the machine the wrong way! But theres only one freakin way to do it!!!!! I tried to stay calm. But right in the middle of me stating my complaint she told me to *shut the f@ck up* *stop moving your lips or i will physically remove you from the store* * shut up or i wont give you service* she continuously insulted me and told me to shut my mouth, stop flapping my lips. Etc. She was extremely rude and humiliating. She brought me to tears. I have seen her treat others the same way so i realized quickly that they stopped doing business with her and would rather wait in line for someone else to assist. I know many other people off the top of my head who go there that can verify this. I will keep posting these blogs every day to let everyone i kno and everyone i dont know. Everyone will see this. My children will be posting it on facebook as well. I have talked to people who say they wont deal with her because they're afraid of being embarassed and humiliated. This woman is not a people person and she should not be running and open business such as a smoke shop with the attitude she has. She does not deserve the business that goes through there. And when i'm through she wont have a business. Anyone who cant find the respect to let someone speak thier mind and then demand them to shut thier mouth, should learn respect and shut up themselves. I will never set even a toe in this shop again. I'd rather pay full for my cartons then be treated that way. I will absolutely make sure that the word is spread about this. My son is in a bad state and is now even more upset to hear i was treated so wrongfully and that i couldnt get his cigarettes today and that i wont be going back. So i suggest to everyone if you want to go somewhere and be treated kindly and courteously and with respect, find a new smoke shop. I cant stress this enough!!!!!! *LADY AT SMOKE SHOP- YOU SHOULD BE A PRISON GUARD OR SOMETHING, OR YOUR HUSBAND SHOULD MAKE YOU WEAR A MUZZLE! I HAVE ALREADY CONTACTED THE MALDEN POLICE DEPARTMENT! IF ANY RE PRECAUTIONS HAPPEN, YOU WILL BE BLAMED!