I recently became a customer of Play It Again Sports and will not be back to this location...ever. The owner cares more about $15 than repeat business. I went in there twice, spending about $100. My son's baseball gloves were uncomfortable and did not help his batting, but rather hindered his performance. I went in for a refund. The owner REFUSED to give me a refund. (If that was Wal-Mart I wouldn't have had this problem!!!!) I explained to him how I recently spent around $100 and was a new customer and how my son bought the batting gloves with his allowance. He didn't care...no compassion or anything, especially since my son paid for the batting gloves out of his OWN money. If you ask me, that is a crappy way to do business (especially to a new customer and in regards to a child's allowance.) I'm a business owner and would never treat a customer that way. There are NO signs (I repeat NONE) anywhere in the store OR on any of the receipts, stating the return policy. What a bunch of bull. Don't buy ANYTHING from this store unless you are absolutely sure you want it because you won't get your money back. BUYER BEWARE!!!!!