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Platinum Pools - 127 Reviews - 4500 Blalock Rd, Houston, TX - Special Trade Contractors Referral Service Reviews - Phone (281) 870-1600

Platinum Pools

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4500 Blalock Rd
Houston, TX 77042
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(281) 870-1600
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Platinum Pools - Houston, TX
Platinum Pools - Houston, TX
Platinum Pools - Houston, TX
Platinum Pools - Houston, TX
Platinum Pools - Houston, TX
Platinum Pools - Houston, TX
Platinum Pools - Houston, TX
Platinum Pools - Houston, TX
Platinum Pools - Houston, TX

Reviews

( 60 )
( 39 )
( 5 )
( 14 )
( 9 )

Best

D

Great company

Worst

Platinum is your typical run-of-the-mill pool builder - money upfront, big stuff all contracted out and done quickly, then feet dragged when it's time to address the finer points ...

D 4/2/2014

Great company more

Frustrating Experience 12/4/2013

Quality of the pool seems to be good, but it has only been finished for a day or two. Dealing with the company is horrible. I would never use them again or recommend them to anyone. After a few major blunders on their part I started keeping a blog journal, if you would like to know what my day to day experience has been with them feel free to check it out at: http://houdiniandholly.blogspot.com/2013/11/my-pool-journal-good-bad-and-frustrating.html more


Very happy with our Platinum Pool 11/4/2013

Platinum was very professional, on time and on budget. I had no problem getting answers when I needed them and they continue to service after the sale. I was hoping to get a little more for the money however the pool turned out great and we are very pleased. more

Overall good experience 11/4/2013

I which they would have worked more consistantly from discipline to discipline, there were to many days that nothing happened, overall time frame could have been shorter more

Excellent and knowledgeable company that I would highly recommend to anyone looking to install a pool. 10/31/2013

I would highly recommend this company to install your next pool. Everything was completed in a timely manner, the employees were excellent to work with, the product they delivered was exactly as we wanted; and with the personal choices you have when installing a pool----they asked our opinion and got it right each and every time. We could not be happier-----if you think installing a pool is difficult and you are putting it off-------give Platinum Pools the opportunity to simplify the process for you. I would highly recommend this company to family and friends. -John Pat Parsons more

customer service is awful 7/10/2013

Platinum pools is eager to please until after the sale. Eqipment is of poor quality and they are full of promises when it comes to service but DO NOT deliver. more

We are really enjoying the pool. 5/15/2013

Our experience with them went very smoothly. I thought they were very knowledgeable about what they had to do and the product was very good. The sales guy, Jeff, did a really good job explaining the features and benefits of the pools, and showed us different designs they could do within our budget. The construction guy, Paul, would come to the site and make sure things were going good and smooth. Overall it was very quick and fast and the end product is very good. more

What they did was exactly what we were looking for. 4/18/2013

I think the salesman did a great job on hanging with us. It took us a long time to decide what we wanted to do. He informed us about pools about how Platinum did their pools. I think on the construction side everything went fine. They were very attentive to everything, I'm real happy with it overall. more

It was a good experience overall. 4/3/2013

Platinum Pools was good. There were some issues with clean up and ditches that were resolved. But I had no big problems. I liked the supervisor that oversaw the project. He was very knowledgeable and a good guy. I have already recommended them to 3 people. more

Warranty 3/29/2013

BIG BIG issues once pool was finished and filled with water! No communication between contractors caused a cut off pipe to have a "fixture" placed when plaster installed. Water drained out of "fixture" into cut off pipe and into my yard (completely flooded). Had to have repair company come in and "try to locate" why leaking. Took 2 full days. Discovered main reason (cut off pipe with fixture) and an additional 15+ leaks. Then fast forward to warranty - WHAT WARRANTY??? Chunk of plaster fell out - Platinum sent out someone to repair. Then that "patch" fell out. Sent another repair person. They couldn't repair, so Platinum then said they wouldn't warranty. WHAT??? You send out 2 people to fix and then decide no it isn't under warranty. Needless to say I have a chunk of plaster out of the side of my pool. 2 years after completion plaster started cracking in many areas, mainly in the steps area. Called and you guessed it not under warranty. My pool was rushed when a hurricane was forecasted. They wanted to get the pool structure in as quick as possible so that mud hole wouldn't cave in. I have had MANY MANY issues because of their workmanship & lack of service & warranty. I had to call and ask about a pipe sticking up out of the ground at equipment. They FORGOT to install part of the equipment. Then when they did it is just "sitting" on top of PVC pipe unstable. Now I have called to inquire about the light fixture in my pool. I thought it was just a burned out bulb. Had my pool service company (NOT PLATINUM) come out only to discover that a black plastic sensor had melted off and melted to the bulb. I contacted Platinum to ask about type/brand of light fixture & if under warranty. 1) not under warranty of course 2) fixture installed doesn't have a plastic black sensor "we installed a standard Hayward fixture". Really? Then do you want to come out and see the black plastic melted piece that is clearly burned off at the bottom of this "standard Hayward" fixture that you installed? Oh I could have them come out to see what THEY installed - but for a service call fee. This company will not get another dime from me. I work for a major company in construction and customer service is #1 priority. Warranty isn't compromised. We warranty things that shouldn't be - for many many many years to keep our customers happy. Oh and by the way - I used Platinum Pools because the company I work for used them, and figured they must have good quality construction, customer service and warranty. NOT!!! Way to enhance the lives of your customers Platinum Pools. Scott Waldo, I wish I still had a copy of the email you personally sent to me basically saying I should understand about warranty, since I work for a large home builder. No, I don't understand because we have integrity at my company. The best compliment you can receive is referrals from happy customers! I would be ashamed to refer Platinum Pools to any of my family, friends and customers. more

Well above average 3/20/2013

We loved working with Stacey, Belinda and Paul during the construction, everyone one was more than attentive to our needs, questions, comments and suggestions. The team well orchestrated the entire project and had my satisfaction at the top of their priorities. Follow up after the sale has been just as good but need to better communicate with the customer when subs come by to may final repairs or fixes. We would use Platinum again and would recommend Platinum to all our friends and family! more

Overall great experience 3/20/2013

Process had pain points at times. As usual Platinum made things right. I can't say much more than that. Will recommend Platinum to anyone looking for a pool. more

Very happy customers 3/20/2013

The work was done according to the plan, and the few hick ups along the way were dealt with in a timely manner, and in coordination with all parties involved. We were kept informed through out the different stages. We are very satisfied with the end product. more

We've had a great experience with Platinum! They were very attentive to everything even if there was an issue it was handled right away 3/20/2013

We've had a great experience with Platinum! They were very attentive to everything even if there was an issue it was handled right away more


Great overall experience. 12/19/2012

Our pool was installed exactly on the target date that was stated in our contract. The supervisor came by almost everyday to check on the work being done. Contractors that were used did excellent work. Overall, everything went great. more

Good Experience 12/18/2012

Platinum Pools was good at handling all our concerns in a timely fashion. I don't think anyone has a perfect experience with a pool install but their company stood behind their product and did a fine job. more

Had a great experience with Platinum Pools 12/18/2012

Had a great experience with Platinum Pools. They came in started a schedule and stayed on that schedule and had our pool ready in about a month. Was not expecting that fast! Good customer service through out the whole construction process. They explained how to work everything on our pool and made sure we new it. If we have any problems we can still pick up the phone and they will help us with any questions or problems. We have really enjoyed our pool that we have been waiting to get for 5 years. It was worth the wait. more

overall a good job, but... 12/17/2012

overall a good job, but just like any contractor, you have to stay on top of every aspect of the job if you want things done a certain way. the electricians wanted to run the electrical through my attic after i had already talked it over with job supervisor to run it under my drivway. they did do it like i wanted. the crews stacked dirt up against my new cedar fence which stained it, but they did move it when i asked them to. plumbers tried to take some short cuts, but i found them and platinum did correct without issue. i have no way to compare them with another pool company, but overall, platinum built a quality pool and always made good on any issue i brought up, without question. i found out that the $500 referral fee was sent to the wrong person. it was suppossed to be split between two people that helped me make my decision. when i brought this up, platinum sent $500 to one of the people and said they would take care of the other, but i haven't followed up on that yet. all that to say this, good quality pool, great service, stay on top of the contractors doing the work and question anything that doesn't look right. more
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Additional information

  • Hours:

    M-Sa 9:00am - 5:00pm
  • Neighborhoods:

    Memorial, Westside
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