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Platinum Beauty & Barber Salon - 2 Reviews - 284 N Frederick Ave, Gaithersburg, MD - Beauty Salons Reviews - Phone (301) 977-5313

Platinum Beauty & Barber Salon

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284 N Frederick Ave
Gaithersburg, MD 20877
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(301) 977-5313
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Beauty Salons

Related categories:

Personal Care

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Platinum Beauty & Barber Salon - Gaithersburg, MD
Platinum Beauty & Barber Salon - Gaithersburg, MD
Platinum Beauty & Barber Salon - Gaithersburg, MD
Platinum Beauty & Barber Salon - Gaithersburg, MD
Platinum Beauty & Barber Salon - Gaithersburg, MD
Platinum Beauty & Barber Salon - Gaithersburg, MD
Platinum Beauty & Barber Salon - Gaithersburg, MD
Platinum Beauty & Barber Salon - Gaithersburg, MD
Platinum Beauty & Barber Salon - Gaithersburg, MD
Platinum Beauty & Barber Salon - Gaithersburg, MD
Platinum Beauty & Barber Salon - Gaithersburg, MD
Platinum Beauty & Barber Salon - Gaithersburg, MD
Platinum Beauty & Barber Salon - Gaithersburg, MD

Reviews

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After not hearing back from Michael, I made an appointment to come back on May 27th to try to discuss this face to face. I showed him my hair. He agreed the results were bad but...

follow up to previous review 5/27/2010

After not hearing back from Michael, I made an appointment to come back on May 27th to try to discuss this face to face. I showed him my hair. He agreed the results were bad but now he said the problems were my fault for not using the proper shampoo. He said that on his website it says that they do not guarantee results unless people buy their shampoo. I said that nobody had told me this. His wife, Julie, then pulled a brochure out from a drawer on the cashier's side of the front desk (which is not accessible to customers) and showed me that it also says this in the brochure. I said that I had never been given the brochure. She said it used to be displayed on the counter but that they didn't display it any more. Michael offered me a $200 gift certificate to the salon, but would not refund my money. I told him I did not want a gift certificate, I wanted my money back. He refused. more

Botched Hair Straightening and No Refund 5/25/2010

Michael Sesko, salon owner, refused to refund my money after they did a terrible job on a thermal hair straightening procedure which cost $400. I had the same procedure done in 2007, 2008, and 2009 at the same salon by a stylist named Annakin and it looked great. When I made my appt for the 2010 straightening, Michael told me that Annakin had left but that Justine could do my hair instead. She did it on May 1, 2010. It came out frizzy and bumpy, so she re-did it (under Michael's supervision) on May 6, 2010. It still looks terrible. Michael offered me a free deep conditioning treatment, but he said that will not help with the bumps. Michael told me on 5/15/10 that he wouldn't refund the money because the straightening "wasn't that bad." When I protested, saying that my hair was bumpy and frizzy, he said he would think about it and get back to me. I haven't heard from him. I've been a haircut client of Michael's for over 12 years, and up to now I've always been really happy with his services. I've sent friends to him for haircuts. He really is a very talented haircutter. I'm completely surprised at his indifference to how bad my hair looks, and his failure to give me a refund. I'm left with bumpy, frizzy hair and I'm out $400. more
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Additional information

  • Hours:

    Sun, 9am - 7pm; Mon - Sat, 9am - 9pm
  • Neighborhoods:

    Gaithersburg
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