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Planet Beach At Brier Creek Commons - 43 Reviews - 8521 Brier Creek Parkway, Raleigh, NC - Restaurants Reviews - Phone (919) 361-8826

Planet Beach At Brier Creek Commons

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8521 Brier Creek Parkway
Raleigh, NC 27617
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(919) 361-8826
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Reviews

( 26 )
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Best

Planet Beach rocks! My friend told me I had to go here because it is so much more than a tanning salon. I do tan occassionally, but I mostly do so many other things there, like ...

Worst

i worked at a tanning bed in johnson city, tn and we got free mystic tans. my sister came in town and needed to be tan for a wedding so we researched local tanning beds that had m...

Editorial review from Citysearch 10/22/2013

This is the owner of Planet Beach and we would like to thank all of our loyal customers for your ongoing business. I would like to respond to Misty J email below and assure everyone we plan to be around at the Brier Creek Commons location for a very long time. If you have not seen us in a while stop on by as we recently renovated the entire spa, added a mystic HD booth, slim it body wrap, and hydro massage to our line up of incredible services. It's one of the best locations around and you have helped make it that, so thank you! We will definitely be part of Brier Creek Commons bright future.\r Thank you\r more

Editorial review from Citysearch 10/22/2013

The statement below is 100% not true. Unfortunately someone is giving false information in efforts to detour people from coming in. Planet Beach at Brier Creek welcomes everyone to come in and has every intentiont to be in business for years to come! more

Editorial review from Citysearch 10/2/2013

Planet Beach's ""lease at Brier Creek shopping center"" expires in Jan 2014 and they have no option to continue leasing at this time. Before buying a package make sure that it will still be good at that location after Jan 2014. more

Editorial review from Citysearch 9/3/2013

I've been going to Planet Beach for about 8 years. For a company to be around for that long these days, is a sign that they are doing something right. I always get great color and have seen the owners changing out their bulbs. I don't have a membership here, but only because I prefer to pay for sessions. I have never been pressured to buy anything I don't want to. The owners are great, I see them literally almost every time I go and feel like they are part of my family since I've been coming for so long. The other staff are also friendly and they all know so many people by name and get to know their customers. I've tried the ""competition"" nearby, just for the heck of it. Nothing compares. The nearby ""competition"" is rude, they don't have nearly as much equipment and begged me to leave Planet Beach to give them my business. Seemed desperate and unprofessional, not to mention there wasn't a sole in there (wonder why!). So if you want to go to a place that is clean and friendly that will give you the results you're looking for, go to Planet Beach! more

Editorial review from Citysearch 8/22/2013

I absolutely love this place. Its spotless and prices are very competitive and they have push button spa equipment that no one else has. I only bought a one month packge (can buy sessions as well) then decided to become a member. I started using this store and the owners helped me reach my goals of great natural color and weight loss. The other staff members were always very friendly and so helpful. I used the slim capsule a few times a week and lost great deal of weight. After the slim capsule I would do one of their tanning beds (they have 5 levels!). I have tanned at other places and I never got color as quickly as at this place. I was stressed from work one day so I used their hydro massage bed....oh so relaxing. Well done team PB at Brier Creek!!\r \r more

Editorial review from Citysearch 3/28/2013

This Place is terrible. Every time I go in there they tell me a different price for the same package or product. The owners are incredibly rude, whenever they actually show there faces and only want to get you to sign a contract! There is someone new every time I go in there and always a help wanted sign. That is a sign that maybe something isn't right. These are money hungry, lying, scamming people and I will have nothing to do with them. There are way to many tanning salons in the area to pay outrageous prices when they don't even change their bulbs! Most places will even give you half off of any package if you tell them you were a Planet Beach customer. more

Editorial review from Citysearch 12/6/2012

The staff at Planet Beach have been very sweet and accommodating - I learned about this business with a Living Social coupon and ended up buying a couple of months of unlimited spa beds. Rooms are always clean and they have unique beds (red light therapy, slim capsule) to get you through the winter months, not just tanning beds. more

Editorial review from Citysearch 10/22/2012

You should check this place out. My husband bought me a groupon for spa services, and I would have had no idea they had all of this had he not. My pass allowed me use up to 3 services in one day. It was such a relaxing day and so unexpected as to how good it made me feel. The girls that helped me were polite and took their time to explain how it all worked. After I left, I felt great for the rest of the day and found myself remembering how great I felt later that week. I returned the following week and signed up for their membership. The price is great for all that you get and you can use it as much as you want. The massage chair is to die for, and the mystic spray is an amazing color that looks natural and always brings me compliments. I am not someone that tans, so it is nice to have other ways to prevent me from looking pasty. Lol. more

Editorial review from Citysearch 10/17/2012

Planet Beach at Briar Creek is very accommodating and just good people! I signed up for a membership a few months ago and have loved it. Unfortunetly I lost my job and had to cut any extra expenses. I really hated to give up my ""me time"", but I have to look out for my family. I spoke with the owner and the manager on seperate occasions, and they were both very sincere and seemed to have felt incredibly sympathetic with my situation. They reminded me of my option to freeze my membership to get through this. I was really excited and forgot about that benefit. I imagine a lot of people are financially strapped right now, but I initially felt very embarrased having to explain my situation. I really appreciated their caring approach and wishing me well during these hard times. Their ability to come up with a solution that works was great, but the way they were sympathetic with me, was awesome and that is what I will remember the most. So thank you to Planet Beach. The way I was talked to speaks volumes and it meant the world to me that day. Because of this, you have a member for life. more

Editorial review from Citysearch 9/20/2012

Do not go to these people. They do not keep their word! My sister is dying of skin cancer and they refused to cancel her membership after the doctor said she couldnt tan anymore! My god talk about heartless! They are facing thousands of medical bills and her death! These vultures are more concerned with getting a few hundred dollars before funeral exoenses become due! Please dont reward them! more

Dear Reviewers: 7/11/2012

Dear Reviewers,\r \r Planet Beach at Brier Creek strives to give great customer service, a clean spa, new and innovative equipment, and several types of packages that offer choices for everyone. \r \r We have wonderful customers and it is a pleasure seeing many of them on a daily basis. We have been seeing some of those same faces for over 8 years now.\r \r When reading through some of the negative reviews, it is mostly contract related, so I feel it is important to help reviewers know the facts. \r \r Our mission is to discuss your goals and purpose for coming in, and with your help, determine the best solution for your needs. Whether it be for one visit or one month or one year.\r \r Yes, we do offer a membership option in which you sign a contract. This contract cuts your price in half by commiting to more than a month, if your goal is to use our services for more than just a month. We also have many other non-membership options, such as single sessions, group sessions and paid in full packages. We don't believe in pressuring you into anything outside of your comfort level, rather to consult you and show you all that we have to offer, and let you decide which is best for you.\r \r If a customer tells us they want to become a member to take advantage of the cost savings, we happily sign them up. At that time we explain the cancellation process very thoroughly. We also have initials and signatures throughout the membership agreement, done by the customer, that acknowledges the process and understanding of it. This is because the rate is discounted, so they are still ahead, if they use their membership for a couple of months. If they have fulfilled their terms, there is no cancellation fee. We do require a 30 day notice to cancel, in which you have full access to use all of your services within that time, we just need notice to process efficiently. If a customer would like to freeze their account when it is not in use, we explain that there is a $5 charge to do so for the months that are not in use. This allows you to go back to the full amount, when you are ready to use are services again at a later date. We are very up front about all of the terms and again, we ask the customer to sign and initial if they agree to the terms. We right away give the customers a copy of their signed paperwork, which also outlines the terms in writing that I just mentioned.\r \r We do require paperwork to become a member, to freeze or to cancel. This is to eliminate mistakes and make sure all of our processes are completed properly. Without these guidelines, it opens room for lots of errors and we want to do it right. This is for the protection of the customer, as we are looking out for their best interest. \r \r Most of the negative comments are from people that unfortunately, are not abiding by their agreements or owe us money. \r \r We will always correct a mistake if we make one, and we will do our best to work with customers. \r \r Once again, we offer many types of packages, and please do not hesitate to ask as many questions as you would like - for clarity or comfort. \r \r Please give us an opportunity to show you the wonderful services that we have to offer, no matter which package you choose!! We are just happy and thankful to receive your business.\r \r Sincerely,\r \r The Owners of Planet Beach at Brier Creek\r more

Rude Employees! Don't Go Here... 4/5/2012

I went to Planet Beach at Brier Creek and the staff was very rude! They kept trying to get me to sign up on a contract and I only wanted to tan once. When I told them several times they got rude and just basically ignored me. I finally left and tanned somewhere else.. more

Planet Beach rocks!! 2/14/2012

Planet Beach rocks! My friend told me I had to go here because it is so much more than a tanning salon. I do tan occassionally, but I mostly do so many other things there, like spa, massage and Mystic. They have the Mystic HD which is now my personal favorite. I love the color it gives me! I like to go in after work because it relaxes me for the rest of the night. Had my friend not told me about it, I would never know all the spa treatments they have. Now we are both hooked! I typically see the same girls there when I go in and they are all really sweet. It's very clean and well kept. more

Friendly and Informative 1/17/2012

I had a pleasant experience my first time in. The person I spoke with was friendly and informative. I had a lot of questions and she took the time to answer all of them. There were many choices to pick from. I am only needing services for a couple of months, and thankfully they can accomodate. \r \r I thought the facility was clean and they looked to be in the process of an update. Good to see these days.\r \r Each time I have gone in, the customer service and cleanliness has been consistent, which is exactly what I look for. more

My favorite place 1/11/2012

I love planet beach. I have been a member for years. I heard this ""loubird"" review lady below make a complete fool of herself tonight in the waiting area. She threatened to smear bad reviews so I thought it was only fair to help these people out. This lady was yelling at the manager in front of several of us that even her boyfriend had to calm her down. She seemed in a tiff over not understanding details that seemed plain as day. The manager did a better job at keeping her composure. I wouldn't be able to. For the record, it's very clean there. This lady is just trying to bring them down to make herself feel better. The girls are always nice even when dealing with unpleasant and miserable people, such as tonight. Don't let negative people mislead you. People think if they complain and be mean to others, it gets them ahead. Really it does the opposite and makes them look foolish. more

Do not visit this location 1/11/2012

This location is not clean and very unsanitary, do not visit this location. Do not under any circumstances, join as a member. I went through months of trying to cancel my membership and was charged hundreds of dollars in the process. Not only that but literally, every other time I have entered this location, there was a customer complaining to the manager about either the service or the cleanliness of the location. I have never seen so many unhappy customers. This is absolutely the worst customer service I have ever experienced. more

I-LOVE-IT!! 4/15/2011

I purchased a Groupon for Planet Beach. Little did I know about all these wonderful services they had to offer! I chose the Briar Creek location because they had the most to offer and it was convenient for me. I was blown away. The place is quite unique and very clean. The girls there are incredibly sweet and helpful. I am not a big tanner, so I may not have gone in without the Groupon because I didn't know they did all this ""spa"" stuff. Needless to say, at the end of my pass, I decided to become a member without hesitation. $89 bucks and month and you are on a mental getaway for an hour or two a week. Can't beat that! So even if you are not a ""tanner"" like me, this place will have something for you to enjoy. I have told all of my friends and co-workers about it. Worth checking it out! more

Great Servicec with Great Results 4/6/2011

I have been a member at Brier Creek for over 2 years and love this place. They just put in a slim capsule that has helped me loose weight and a red light therapy machine that has reduced my crows feet. The place is clean and the staff knows me by name. I opted for a membership as its the best way to go and have absolutely no issues. You can also just buy a month or sessions if you do not want a membership . OVERALL AWESOME EXPERIENCE more

STAY AWAY!!!!! 4/5/2011

They charged our account double by mistake and admitted to their error and said they would fix it and never refunded it! They continued making these mistakes along with also charging our frozen acct fee of 5dollars plus the $79. After all the overdraft charges because of what they did and continued to do, we closed our account and asked the owners(who never returns calls) what they were going to do about all those charges. They told us that there was nothing they could do and if we didn't give them our cc number for draft that they would send it to a collection agency. It was almost threatening. That's exactly what they did and they say I owe over 400!!! Unbelievable!!! PLEASE TRUST ME! I HAVE ALL DOCUMENTS TO PROOVE THIS AND AM FIGHTING THIS ISSUE!! PLEASE DON'T WASTE YOUR TIME AND MONEY!!! more

The BEST tanning in Raleigh! 1/13/2011

I went here for the first time about a year ago and I can say off the bat I was very impressed with the cleanliness and staff at the salon/spa. When I first went there I only did some of the tanning beds but I came back this past winter and saw a bunch of services I don't think I noticed before- my favorite so far has been light facial (bye wrinkles!) and their slimpod (weight loss system). The services & staff are beyond my expectations and they have different combinations with their packages so its really affordable to enjoy everything. One thing I have to say is Ive seen a few negative reviews about contracts, fees and what not and I assume these people are talking about the monthly packages. Just a note- you don't have to do a monthly package, they have many other package options. As for me, I have the monthly package and thoroughly enjoy it and I for one think its much more convenient. Overall, I say go! You'll be happy that you went. more
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Owner Message

  • Give Planet Beach At Brier Creek Commons a call today for great prices and quality service. We look forward to hearing from you!

Editorial

  • Tanning bed options range from basic beds to stand-up units for high-intensity tanning. Mystic Tan also available.

  • 12/3/2006 Provided by Citysearch

Additional information

  • Hours:

    M-F 8am-5pm
  • Payments:

    Master Card, Visa, American Express, Discover
  • Neighborhoods:

    Umstead
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