After reading all these reviews and having an awful experience as well, it sounds like the Selby location needs a serious change in management.
My friend and I walked in at 10:55pm and said we'd wait for a booth (the front area was packed and noisy). When two booths opened up in the back at 11:10, we assumed we'd be seated. The waiter then told us the back was closed. Then 11:30 rolls around and we're still waiting, having not been acknowledged for the past 20 min. A group of three walks in, and they are seated immediately IN THE BACK AT A BOOTH. My friend and I were so angry, having been waiting 40+ min for a booth. We called the waiter, told him the situation, and he proceeded to take his time (10 MORE min) to actually take us to a seat. We weren't seated until 12:01.
In the end, there was no apology, no discount on our bill. During the whole hour of waiting, my friend and I watched the waiters joke around with each other, be inattentive to other customers, and take their time with everything they did.
The food is good, the service needs some serious rehab.