we went in on Monday August 29, 2011 at about 5:45 p.m., went up to the counter and ordered 2 small pizzas to go, finishing ordering about 5:55. It was busy, as it was a buffet night but they had a lot of people on staff. We were told 20-25 minutes. A bit long, but on a busy night, that would be understandable. We sat down to wait. At 6:40 (45 minutes later) my wife went up to ask and was told they were JUST STARTING to make our pizzas. After ten more minutes I had had it and went up to demand a refund, but they were just boxing the pizzas and handed them to me. The pizza was ok, had better, had worse. But that service level is below the bottom. Save yourself the headache.