I had the owner of this business, Scot, to my house today to fix a problem with my dishwasher. It was not draining properly causing a foul smelling water to sit in the bottom of the dishwasher. After looking at my dishwasher, he asked me if this was my first dishwasher. I am a woman in my mid 30s with two kids...so I just gave him a look like, are you serious? We moved into this house 6 mos. ago and it is the third home I have owned and I have rented countless others. He then asked how many dishwashers I had used in my life! I told him I had used enough dishwashers to know that foul smelling standing water in the bottom of the tub was not normal. He then argued with me that it was the way I was using the dishwasher (pre-rinsing dishes and using Cascade) that was the problem. He told me I wasn't sanitizing the dishes and I was contaminating my children by using Cascade. He told me that standing water at the bottom of the dishwasher is normal and there was nothing he could do about it. He said that all dishwashers have this. He charges $99 to tell me this! Unbelievable! My husband wants me to report him. We had a plumber out later that day who fixed the air gap under the sink and now the dishwasher drains perfectly. On the way out the door, I apologized for my baby crying (it was past his naptime). I don't know why I tried to be polite after the way he treated me. He said, ""don't worry about it...I have 6 kids...but none of them were quite like that!"" Unbelievabe! I have never been so insulted in my life. I would feel very uncomfortable having this man in my home. He seemed oddly rude like he was somewhat mentally unstable. BEWARE!