I had received a restaurants dot com certificate for $25 that I used for Pino's because it was nearby to parents home. We went there for dinner tonight and arrived around 4:50. They open at 5 so we waited in the car for a few minutes. When it was a few minutes after 5 we went to the door. It was still locked, and then a SUV pulled up with the owner and about 4 employees. This was the first bad sign, since nothing was prepped, ovens wouldn't be on, heck even the lights. So we sat down and waited while the disoriented waitresses took our drink orders. It took awhile to get that, and then once we ordered our food we waited for a horrifying hour and a half. I had my 6 year old with, and trust me, it wasn't fun for her either. When we did get our meal, the food was good, but felt over priced for the portions. The salad was quite sad, as mentioned by other reviewers, and also the drinks were never offered to be refilled. The use of the restaurants dot com coupon added an automatic 18% gratuity, which would definitely not have been given if not required. While the food was good, it was not worth the time or money spent on it. We will not be going back.