I was pointed to this boutique through a showroom, because I was trying to find a particular dress. At first they were pleasant and overnighted the dress to me since I do not live in Port Jefferson. Unfortunately the dress did not fit and when I contacted them to let them know that I overnighted the dress right back to them in under 24 hours from receiving it, the owner became extremely unfriendly and told me she would not refund me and that no boutiques give refunds (and yes they do, I work in the industry)! 1. I let her know that at no time was I informed that they did not do refunds. 2. they do not have a functioning website for me to even use a credit! (seriously the website has prom dresses for 2009 featured on it) 3. I don't live there so how would I be able to use a credit for a city I don't live in?!
Suffice to say she angrily gave me a refund- over a WEEK later... but charged me 15% "restocking" fee on the dress which cost $375!!
Terrible customer service, unfriendly and didn't want to be bothered..... It's not my fault that YOU didn't tell me that you don't accept returns...Otherwise I wouldn't have bought from you in the first place! shoppers beware.........