ere's the email I sent to Pima Headquarters (No reply btw):
To Whom It May Concern:
I'm emailing to inform you of a surreal, hostile, and extremely disappointing interaction with Nancy Laetsch, Medical Center Specialist at the Pima Seattle Campus.
I'm an Assistant Professor at a University in another state and am considering a professional change in order to live in Seattle with my fiancee. A health degree in a vocational field would allow my personal life to be less tied to my current specialty.
When making an appointment earlier this week, I explained to the Seattle Campus point person of my situation. I explained that I was busy traveling and wouldn't be in Seattle until late Thursday evening. The Seattle Pima campus booked me an ""audit"" appointment time because of the unusual circumstances. I was promised an 8AM appointment.
Today, I arrived on campus for my 8AM appointment about ten minutes early. I filled out paperwork and was asked to wait.
Eventually, Nancy Laetsch arrived late, with another employee. Waving dismissively at me in a no, up and down fashion (far from a friendly hello wave). Nancy Laetsch said, ""____ you're funny. I know you got my messages!"" Nancy Laetsch's loud, degrading tone,was surreal and shocking. I felt humiliated as sat in the waiting room in with other people starring at me.
Well after 8:15AM, Nancy Laetsch finally called for me (from in her office; yes, her loud voice traveled from her office down the hallway then to the waiting room). Much like an enraged, bad parent to a child, I was yelled for, not invited or asked in any neutral sense. Is this the Pima way? To belittle, attack, and infantilize?
Having never met Nancy Laetsch, let alone seen her office, she led me to her office with a belligerent and arrogant tone - not a greeting, handshake, or any eye contact. Yes, I had to follow her loud, demeaning, voice to find her office.
As I took a seat in her office, Nancy Laetsch re-stated, ""___, you're funny."" Her glares were personal and mean. It appeared that Nancy Laetsch might have a problem with diversity and working with the public.
When in her office I stated that I didn't appreciate being called ""odd"" and she became even louder and more adversarial. Nancy Laetsch then restated that she called me ""funny, not odd"".
In the above context, I was ""funny"" either because I was laughable or odd. Regardless, both meanings are insulting, offensive, inappropriate, unwelcoming, and when coupled with her tone, pitch and mean glares (when we finally had eye contact)- it was hostile, belligerent, and worse than rude. If you have, or do, receive complaints from other employees about Nancy Laetsch's behavior, she might be a liability in another sense. This is further documentation.
Please know I even tried to calm Nancy Laetsch down and reset the conversation in hopes that she'd realize how unprofessional and hostile she was behaving. I apologized to Nancy Laetsch that it was perhaps a ""bad time"" for her and asked for some paperwork on the program. She refused, saying ""my hands are tied ""and proceeded to blame me for showing up and called me ""funny"" again.
I got up and left her office, promising to contact headquarters about her behavior.
That said, as working education professional, I've had great interactions and wonderful working relationships with admissions staff and nearly all types of post-secondary education professionals (from private universities to community colleges).
Nancy Laetsch is perhaps one of the rudest employees I've ever encountered in any education / public services setting.
Nancy Laetsch cost you my business.
Nancy Laetsch does not belong in this role.
Nancy Laetsch is a liability to your workplace and other employees.
Should you have any questions, please contact me in writing.
If I don't here a Pima official, I will go ahead and broadcast my experience.