I am new to the neighborhood and had about an hour to grab lunch. Pillow Cafe Lounge was recommended to me by a co-worker, so I decided to check it out. The atmosphere is lovely, especially the back patio area. A mixed blessing, however, was a busy Thursday afternoon lunch hour. I was told to take a seat and that table service would be provided. About 15 minutes later I was asked what I would like to order... knowing I only had about 40 minutes left, I decided to get a very simple grilled cheese and tomato sandwich. After about 20 minutes passed, the very nice waitress alerted me that it would be ""just a few more minutes."" I nodded and expected that another 5 minutes or so was fine. Meanwhile, if was obvious that the staff was a bit overwhelmed with the call-in lunch orders, the eat-in customers and the constant flow of customers ordering a variety of coffee drinks. There were only three people working at the time-- one making sandwiches, another working the register and coffee bar, and the third doing table service, taking call-in orders and bussing. It seemed that they were way overwhelmed for the mass amount of business that was occurring. Perhaps I caught them on an odd day, but when another 15 minutes passed, I felt anxious (as I needed to return to work ASAP) and asked for the ticket and for my order to be wrapped to go. I went to the register to pay and waited another 5 minutes until I apologetically asked the cashier/barista for a refund. She then found a bag that had my sandwich in it, handed it to me and I was out the door. I have to say, I did enjoy the sandwich (especially as I was starving at this point) but was kicking myself in the rear for paying close to $7 for just a grilled cheese with tomatoes that took close to an hour to get. My bad. If I do return, it will be when I have more time to relax and enjoy the place. Hopefully by that time they'll have some extra helping hands to move things along a little more quickly and smoothly.
Pros: great patio, ambience
Cons: short on lunch hour staff, slow service