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Pilgrim Furniture - 3 Reviews - 55 Graham Pl, Southington, CT - Furniture Reviews - Phone (860) 276-0030

Pilgrim Furniture

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55 Graham Pl
Southington, CT 06489
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(860) 276-0030
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Main categories:

Furniture

Related categories:

Home & Garden

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Pilgrim Furniture - Southington, CT
Pilgrim Furniture - Southington, CT
Pilgrim Furniture - Southington, CT
Pilgrim Furniture - Southington, CT
Pilgrim Furniture - Southington, CT
Pilgrim Furniture - Southington, CT
Pilgrim Furniture - Southington, CT
Pilgrim Furniture - Southington, CT
Pilgrim Furniture - Southington, CT
Pilgrim Furniture - Southington, CT
Pilgrim Furniture - Southington, CT
Pilgrim Furniture - Southington, CT

Reviews

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( 3 )

Best

All reviews seem negative

Worst

We bought a floor sample dining table and six new chairs to go with it from the Manchester store, with pick up scheduled for later. After getting it home, the table was found to b...

We bought a floor sample dining table 5/28/2012

We bought a floor sample dining table and six new chairs to go with it from the Manchester store, with pick up scheduled for later. After getting it home, the table was found to be full of scratches and the extension leaf wouldn't fit (looked from another table!). The store doesn't want to do anything about it... We feel tricked and cheated. Stay away or be very careful / inspect your merchandise at every step of the process. First time in life I heard a customer service rep tell me when one Ellison from the Manchester store told me over the phone how she could believe that I did not damage the table myself. Very bad after-sales service. more

THE WORST SERVICE EVER! 12/13/2011

This is the worst furniture store I have ever been to. We are setting up our new home and first of all we went looking for a sofa and a love seat. Due to some reason, we chose Pilgrim City ..The furniture at the store were very over-priced. After spending few hours we finally found a sofa and a recliner chair that fits our need. We placed the order and they agreed they will deliver the furniture to our house. more

Customer is NEVER right at Pilgrim Furniture 3/25/2008

After much research, I purchased a mattress from Pilgrim Furniture. Big mistake. The saleswoman never left me alone. She didn't show me any inexpensive mattresses and barely let my head turn in their direction. I mentioned my hesitation to the saleswoman about purchasing a mattress from Pilgrim as they do not offer a 30 day trial period like the bedding stores do. She assured me if I was unhappy, that Pilgrim would return the mattress. When closing the deal, I mentioned again my hesitation and she again reassured me. 10 days later I called Pilgrim to return the mattress as it was hurting my back -- they REFUSED. The saleswoman got on the phone and she denied ever saying that to me. I spoke with a Mgr who refused to do anything. He basically told me I was lying and that the saleswoman would never say that. I asked to have one of the owners call me -- they never called. If you aske me, the saleswoman said anything to 'get the sale'. I trusted her - my mistake. I will NEVER purchase anything from Pilgrim again. In addition, I live 5 miles away and their delivery charge is $129.99 !! Pros: Lots of parking / more than enough attention from sales staff Cons: They're siding with a saleswoman over the customer, but I guess anything to get a sale! more
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Additional information

  • Hours:

    Mon - Fri, 10:00am - 9:00pm; Sun, 11:00 am - 6:00pm
  • Payments:

    Master Card, Visa
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