While assisting a family friend with the funeral for her father, we had the displeasure with meeting with this uncaring,unprepared,and unprofessional person.
While waiting for Elaine for our scheduled meeting(which she was 10 minutes late for) we had a pleasant conversation with the young woman answer phones, when Elaine finally showed up,the first thing the she did was hand us her business card,it was embarassing to say the least. This woman was so unorganized, I knew we were in for trouble come the day of the service. Well it happened, nothing we had asked to be done for the funeral was handled. She of course was no where to be found,the staff we had did their best to make it work, I do thank them for the help,but we can't go back and fix it.
To anyone who plans to use Pierce Brothers valley oaks,please avoid Elaine Munoz-Solis,this woman and I use the term lightly,needs to be terminated!
Pros: Helpful Receptionist named Maria
Cons: Lazy,unprofessional management