Imagine ordering a pizza, being told there is a delivery charge, waiting for it...then when they knock on the door, they tell you they brought someone else's pizza and leave with it.\r
Then you call the store and tell them, they put you on hold for a few minutes...then say "it will be on the way soon....unless there is something else???" So I say what else could there be, and she mentioned a credit...and I say, "how about just throwing in a "little salad?" She says, let me ask my manager and I say...look, I don't want to hold on the line, just either do it or don't, thanks." The pizza arrived luke warm...alone. I guess they had to save that 25 cents...since the Manager must not have approved it. I made my own salad instead....just hard to believe, only in Miami. Manager, empower your phone people to keep customers happy...and returning.