The people are really nice, and, they know how to work with babies, they are patient and have toys, etc. But, for the discerning eye, their photos suck. They do use a 'real' camera (not a digital) which is great, and they print on premises - but their printing is awful. No color correction, no burn out or dogde in (technical terms). The point is, they are the 'Macdonald's' of photos - they take them and then print them fast without care or attention so you get what you get. If you are fussy, you won't like this. But, for the average person, it will be just find. I found it expensive: $19 for either an 8x10 or 2 5x7 photos. Since Shutterfly prints cost about $1 for a 5x7, and you don't have to go to a mall for it, I won't bother going back to the picture people. But like I said, they were really nice. The lighting is good. It is drop in. But, they take too long and the quality of the photo sucks. They say it takes an hour - I went when it wasn't busy and it took close to 2 hours for just the printing. They also do passport photos for $17 - but these also take too long.