I went to the Quail Springs Mall location recently with a friend and her son. We were really looking forward to painting our own pottery as Christmas presents for family members. My friend told the two ladies behind the counter that this was our first time there. Normally, that would be a merchant's clue to maybe explain the process in greater detail, but that didn't happen. All we were told was that we would have our choice of six colors with refills. I only used two colors; my friend used six. The little spaces that the colors were in were about the diameter of a golf ball, and very shallow. Not a lot of color when you're painting an entire cookie jar, like my friend was. She quickly learned, to our dismay, that refills were NOT free; there was a .40 charge every time the girl had to come refill the color. After doing this several times, she developed quite an attitude and made a catty remark about having to keep refilling the paint. My friend and I just looked at her, surprised at her attitude. That is her job, after all.
After we'd been there for a solid two hours, we were finally almost finished painting our pieces. Both of us were intently painting polka dots when this same girl came over and said, ""Oh, I see you're painting polka dots; did you know we have these sponges you can use?"" Yeah. They were polka-dot sponges. I was so frustrated I actually laughed out loud, because REALLY?? After all that time, when she's seen what we've been painting (our table was right by the front desk) she's JUST NOW letting us know about the sponges? The availability of those sponges should have been one of the things explained to us initially when we revealed that it was our first time there.
It was just a horribly uncomfortable experience overall, and only because of the ladies working there. They were not friendly and welcoming at ALL. I felt like I was annoying them just by being there. As a customer, I don't believe I should EVER be made to feel this way. The man I dealt with when I picked up my piece was very nice. Unfortunately, he's not the only employee in the store, or I would definitely go back. As it is, I'll be taking my business elsewhere from now on. I would rather risk the gang shoot-outs at the location in Crossroads Mall than go back to the Quail Springs Location.