Good: Really nice people, cheap, honest, and relatively fast. We had our entire house converted from baseboard electric and wood to gas forced air and they converted my water heating to gass and put in spigots for a stove and BBQ at the same time. They did such a great job with the install that I haven't had to talk to them at all since they did it, and I can't even hear the furnace when it's running. No complaints whatsoever.. Bad: The job took a day longer than they had expected. I wasn't surprised given the scope of the job. It was a 4 day job originally.. Improvements: None really. Like I said, they did the job perfectly, and I totaly understand why the job took a bit longer than expected..