This was a terrible salon experience. I had my hair relaxed by Jaime at the One Oxford center location. First of all, I found the Philip Pelusi brand relaxer to be awful...it leaves hair rough, dry, and NOT STRAIGHT. The finished product was made worse by the fact that Jaime simply separated my hair into quarters and used her hands to smooth my hair. This is the technique that is recommended by do-it-at-home box relaxers you can buy at Sally Beauty Supplies or Walmart, not the technique of a professional salon. Also, after Jaime rinsed my hair and my head was still in the sink, she quickly applied wax to my eyebrows and ripped hair off. She did not give me any warning and I did not arrange or ask for a waxing service (I have my own waxist at Salon Cercone, who does a MUCH better job). For this unrequested service I got to pay $14 (plus the $90+ for an awful relaxer, an unimpressive cut, and a run-of-the-mill style). During the entire ordeal, I was extremely annoyed with Jaime's manners. She was obviously inexperienced, however she acted like she was an expert, and quite frankly she lied quite a bit about herself and the quality of the relaxer. After the relaxer was rinsed out, I told her my hair felt dry and damaged like I had never felt before and that I was worried about how it would last... she was rude and said that I was flat out wrong. It has been several months since this visit, but I am still experiencing the ramifications. I now have an inch of hair halfway down my head that is rough, frizzy, and breaking. Every time I run my fingers through my hair I can feel the rough section that Jaime at Philip Pelusi caused.