Had a horrible experience at this office. Dr Pham seems nice enough, he just rushes too quickly through his observations.\r
Jenny at the front desk is horrible. I have caught her in so many lies. She held off 2 weeks before sending in a referral for a ""specialty service"" (root canal.) When I called in 2 weeks after I thought that my referral was to be done, she told me that she would check with my insurance company and get back to me. I called my insurance company myself and they told me that they did not receive a recent referral from the office. So I called Jenny back and she lied and told me that she had checked with the insurance company and they were working on my referral. When I told her that the incurance company told me that they didn't receive her referral, she didn't believe me. So I had to call my insurance company back and ask them to call her to tell them that they do not have the referral. THEN she refused to call in an emergency referral even though my insurance company told her that it was authorized.\r
AND THEN Jenny told me that she would call in a refill on medications to Kaiser and didn't. So when I called the Dental Office after hours on Thursday (they're closed Fridays) I noted the emergency care number. Which is apparently the Doctor's wife's cell phone number. After a very confusing call there, she called Jenny and Jenny lied again and said that she had called my refill in to Kaiser. I had to go to the pharmacy and ask them to call the Dr's wife's cell phone number and talk to them directly.\r
I will be changing providers and using one that doesn't try to bill me for services that my insurance covers. I have excellent insurance and Jenny tries to charge me for things that are covered. This is absolutely fradulent service.