I used to go to PetsWest a lot, BUT the training is rough, mean, and cruel to the dogs. For example, they believe that putting a prong collar on a dog and then lifting it up in the air by the neck (cutting off the dogs air way) is a proper training method. The classes are also over crowded. The owner is a total jerk, he was very disrespectful and confrontational to another customer. I've never met a more ignorant man in my life.They don't even deserve the one star that I'm giving them. If you bring your dogs here, RUN, DON'T WALK, away!!! Find a positive trainer who actually knows how to train dogs!!