Pets & Pals has a good selection of items that are different from those in the other chain store, especially in the Fish department. The fish tanks are clean, and the fish appear to be healthy.
In my experience, the staff sometimes appear to be tired and overworked, perhaps they need an additional helper or something. They do seem to be knowledgeable.
Sometimes the store has kittens and puppies, and they have a number of hamsters/gerbils/etc as well as birds.