From the moment you call to make your appointment you are going to get good service. They really keep the place clean and smelling very nice. There is never more than a 5 to 10 minute wait. My kids love to come with me they have there own little corner not only that but they love the girls that work there also. Both Dr.'s are great to see. They really put there feelings out there for you and your pet and we just really enjoy it there. We have been clients for 4 years and many more to come.