Wow! For people who must make low wages, the staff are all very polite, happy people! If they don't know an answer, they'll find somebody who does instead of making it up. The dog trainer was very helpful in answering my questions and getting my puppy to stop biting (signing up for classes right away!); she was very friendly and even helped my 10yo son do the right thing for it! The groomers are all nice as well! I don't know what the other peoples' problems are; I have never had better haircuts! I make sure they know what I want before I leave, so I know my dog will look great when I get back. Plus they ask for vaccination reports! So safe for my dog! My only issue is they close early on Sundays, but the whole strip does, so I'm guessing it's a mall thing. I would highly recommend this store for anybody looking for friendly, professional service!