My cat has never been so traumatized. These people do not care about your pet. They care about your pocketbook.
I brought my cat in for an exam when he was a new kitten, and they told me he was a girl after inspecting him. They wanted to spay him, and I made an appt. After bringing him home, we discover he was a boy, and canceled the spaying - taking him elsewhere to be neutered. Real pros, right?
Unfortunately, I forgot this was the same place when researching kennels/pet motels last week, and just picked him up from a weekend long kennel stay. He had lost weight over the weekend, is not himself at all, and was apparently kept in a cold room (below 58 degrees when I came in at noon, though I was promised it was regulated at 75 degrees) and only allowed to stay in half of his cage, even though I came in to inspect the facility in advance, and chose them based on the size of the cage being slightly larger than the competition.
When I dropped him off, I instructed them to let him out of his cage to play as much as possible because he atrophied after his last short kennel stay at a different kennel, and instead, they kept him confined in half the space I rented for him, and didn't allow him access to his food dish. They did not feed him the treats I brought, and did not follow my feeding instructions.
When I brought him home, he was starving. He ran straight to his food dish, and when I filled it, he ate the whole thing in one shot - an absolute first!
He is still recovering from his visit. I hope he will be back to his usual adorable self soon. My poor baby!!
Avoid this clinic if you love your pet!