We dropped off our puppy and expected to see her all cleaned up when we got back. However, when we picked her up, the ears had not been plucked, the nails were not trimmed, and the teeth had not been brushed (all of which we paid extra for). In addition, they extended the 2 hours they told us it would take, and were not done until 4 hours later! We were extremely disappointed and have found a more personable neighborhood groomer close by. I DO NOT recommend going to the Tigard location.