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Pet World - 3 Reviews - Ridgemont Plaza, Rochester, NY - Retail Shopping Reviews - Phone (585) 225-8700

Pet World

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Ridgemont Plaza
Rochester, NY 14603
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(585) 225-8700
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Reviews

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Best

Good: The service was incredibly like the waltons store.lol down home family oriented and nothing but smiles! There really are good people out here stll with good business's!. Ba...

Worst

Bad customer service and bad store policies Without any question a young teenager sold me a chinchilla without any advice on what we were getting into.Luckily I had done my resea...

Fanominal family owned business!!! 5/23/2011

Good: The service was incredibly like the waltons store.lol down home family oriented and nothing but smiles! There really are good people out here stll with good business's!. Bad: found no complaints!. Improvements: more customers!!!. Other: Just an all around good ole fashion store! what they dont have theyll get for ya if you ask! and always service with a smile!!!. more

Poor policies & bad customers ervice 4/15/2011

Bad customer service and bad store policies Without any question a young teenager sold me a chinchilla without any advice on what we were getting into.Luckily I had done my research. I purchased a chinchilla,cage,food,water bottle,chew toys ect..My bill came to $350.50. I had done this at 6:30pm.As I was setting everything up at home my 3 year old started having major allergy symptoms to our new pet. I had to quarantine our chinchilla in a seperate room overnight.In the morning,8:45 a.m. I called the pet store and explained what had happened. They said I could bring the chinchilla back to the store but I couldnt recieve a refund.I packed everything up and brought it to the store within a half hour. They gave me $150.00 in store credit.I couldnt believe that the items i could return,bathing dust,food ect. they wouldnt even refund to me.The cage,which was $115.00 was mostly plastic and horrible quality ,they wouldnt return either because i had put the chinchilla in it.I do understand that they cant resell it once I had put an animal in it but mind you when I got the cage home I had to clean out a bunch of animal debris.I could swear it had previously been used before I bought it! Also the lady who delt with me wouldnt even call a manager.I was very polite and she was rude. She grabbed the chinchilla out of the cage harshly and had no where to even put it! Awful,awful awful experience! Never again! I would give this business no stars.They took my money! more

Nice fish 8/19/2005

Another one of the areas non chain pet stores. This store has a great selection of fish. The fish species are many and the fish are healthy. The store has clean tanks and well taken care of animals. The reptile selection is also good. The store offers live food for your fish and/or reptile. They have a lot of aquarium supplies as well many of the staples that every pet store has. If you are looking for fish for your tank this should be one of the first places you check out. more
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