I have put up with this grooming company for years only because my mini schnauzers were getting old and I was no longer able to take them in my car, as the oldest one was getting car sick. The owner Barb (FYI - Cannot be found on the internet), is heartless and she should not be running a grooming service, she should be running a collection agency. She is not a business woman and treats her customers beyond awful, as we all know. We hire the same kind of characteristics we hold. Therefore, her entire team is rude or maybe just miserable because they have to work for her. Last Friday was the it factor for me. She is greedy, so she books the groomer to a point he runs over an hour late. Her resolution was to stick my 13, 11 and 7 year old schnauzers in a very small confined van at the same time while they got groomed. Opposite of what the company websites states and why we have them come to our home in the first place - stress free environment. I refused to do this to my 13 year old dog, as she could have gone into cardiac arrest and when I called Barb she was extremely nasty over the phone. What Barb did not realize was that what she was trying to force me to do was and is ANIMAL CRUELTY in my book and many others. I agree with JL, this grooming service deserves 5 minus stars. There are many other groomers that will come to your home. Go into your browser and look up 'Thumbtack"", groomers are all licensed, come to your home, they will love your pet and treat their customers with 100% respect and dignity, something Barb will never learn because you cannot teach an old dog new tricks.