Tried to use the service during the holidays, was promised to be set up with a particular pet sitter and was never confirmed, even after following up and speaking directly with the owner I was left hanging. Not a good way to retain a client. Flaky service. Spend your money elsewhere. Also, the first time we used her we didn't get a phone call from the sitter until 5 days in, after repeatedly trying to get a sense of how things were going.