They just don't seem to care much. They have a really slow turn around. I dropped off for cleaning and repair. I assumed it was done and didn?t inspect before I left the store. When I went to wear the item, I realized repair was not complete. When I took it back, they insinuated that I had damaged the item and was looking for free repair. I wouldn't recommend them. Cash only is a bit inconvenient. Especially since they don't give a total at drop off.