My insurer steered me to their 'certified' shop - Performance. Here is the consumer key - IT IS UNLAWFUL FOR INSURANCE COMPANIES TO 'STEER' YOU TO PARTICULAR REPAIR SHOPS - I should not have let them do this.Well, I fell for it and went to Performance. This is where I should have known something was amiss. The service writer was a young woman wearing uncomfortably tight jeans, high heels, and a very low cut top. The thing that really got me was her perfume. It was overwhelming and because it was so strong I thought at the time that it might have been used so liberally in order to mask poor hygien.Showed her the car. She wrote the service request. She specifically told me that they would have to take the front bumber cover off to inspect damage and that THEY WOULD NOT BEGIN ANY WORK UNTIL AFTER SHE CALLED ME AND GOT MY APPROVAL. I specifically told her that I did not want any 'after market parts' and told her to order OEM (Original Manufacturer Parts) only. She said she would. Consumer key - IT IS YOUR RIGHT TO DEMAND OEM PARTS AND THE INSURANCE COMPANY MUST PAY FOR THOSE. The body shops the insurance companies send you to do everything they can to use aftermarket Tiawanese parts in order to keep the insurance companies happy and keep their own 'volume' up - also labor stays the same no matter what parts they use. Aftermarket steel is thinner, it just doesn't 'look right' and it never fits right, leaving big gaps. Aftermarket plastic parts are really really lame , don't look right, and become brittle, discolored in the sun.
Pros: Service writer lied
Cons: work was excellent