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Perfect Collision Ctr - 15 Reviews - 5227 W Pico Blvd, Los Angeles, CA - Auto Body Repair Reviews - Phone (323) 931-1369

Perfect Collision Ctr

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5227 W Pico Blvd
Los Angeles, CA 90019
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(323) 931-1369
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Perfect Collision Ctr - Los Angeles, CA

Reviews

( 9 )
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( 5 )

Best

I OWN A 2010 TOYOTA CAMRY AND I WAS INVOLVED IN A SCARY ACCIDENT, A TOW TRUCK OFFERED TO TAKE ME TO A REPAIR SHOP (METRO COLLISION CENTER)THAT WOULD HELP ME WITH A RENTAL CAR AND ...

Worst

Like everybody else is saying this tow truck driver shows up out of nowhere before I can even get my wrecked car off the road and get the other persons information he sticks aroun...

Very Helpful, Accommodating, and Speedy. 11/8/2010

My experience with Metro Collision Center was very different from the horrible reviews I read. To be honest, a tow truck did come out of nowhere to take me to the car shop and offered the service free of charge. I was very distraught and upset, but the guys at Metro were very kind and accommodating. After realizing that my insurance didn't cover any damage done to my car, I felt so helpless since I couldn't afford anything. I told Danny of my situation, and he assured me that he would do his best to help me out. Danny gave me an estimate and stuck by that estimate. He worked out a payment plan for me, and the car was done in two and a half weeks. My car looks great! They even detailed the car and did extra work inside and out. Plus, I wasn't charged any towing fees or storage fees contrary to the other reviews. When reading the reviews just take them at face value. Of course the people who write reviews either LOVE or HATE their experience. You don't take the time out of your day to write a review for no reason. I am very grateful for all the help that Metro Collision provided me, and I hope that people don't miss out on the great service just because of some disgruntled people. Just have faith in people and treat them with courtesy and respect. You'd be surprised how nice and helpful people are if you aren't blatantly suspicious and doubtful of people's intentions. more

VERY FRIENDLY & PROFESIONAL 3/12/2010

I OWN A 2010 TOYOTA CAMRY AND I WAS INVOLVED IN A SCARY ACCIDENT, A TOW TRUCK OFFERED TO TAKE ME TO A REPAIR SHOP (METRO COLLISION CENTER)THAT WOULD HELP ME WITH A RENTAL CAR AND HELP ME WITH MY PORTION OF THE COST OF REPAIRS.THE MANAGER IS VERY FRIENDLY AND PROFESIONAL AND EVEN DELT WITH THE INSURANCE COMPANY ON EVERYTHING AND HAD A RENT-A-CAR WAITING FOR ME.THE CAR WAS EXCELLENT AND VERY CLEAN WHEN I PICKED IT UP.THIS SHOP MADE MY EXPERIENCE VERY EASY.****I HIGHLY RECOMMEND THIS SHOP. Pros: VERY PROFESIONAL Cons: HARD TO REACH OVER THE PHONE more

This place WILL rip you off! 12/16/2009

Like everybody else is saying this tow truck driver shows up out of nowhere before I can even get my wrecked car off the road and get the other persons information he sticks around and seems helpful and then takes me to metro collision at 5227 W. pico guess they changed the name. Danny seems real helpful until I go to get my car out. Im overcharged and the ""free"" tow was nearly 300 dollars! I also got charged 60 a day storage even though its listed as 55 on the wall. And.. my car wasn't fixed! I have to take it elsewhere to get it taken care of even though they were paid by insurance to make the repairs! Cons: OVERCHARGED!! Bad Work!! more

HORRIBLE don't let yourself end up here! 12/16/2009

After the accident this tow truck driver shows up and is very friendly he offers a no charge tow to this collision center, (5227 w. pico) metro collision aka perfect collision aka perfact collision. We get there and Danny seems real nice too nice if that's possible. Later he talks about how his last shop went under under because he tried to turn it in to a chop shop and how we could make money by ripping off the insurance company. We did some research as soon as we got home and decided to get our vehicle out of there. When we go to get our car he charges 570 for 24 hours of storage(we were charged 60 a day when the listed price on the wall clearly showed 55 a day) a tow(245$) and (150$)handling fee. There was never any mention of handling fee either verbally or in paperwork... they never touched it other then moving it a few feet from where the tow truck dropped it to where they parked it (we were waiting for the adjuster to look at it before anything was done). 6 hours of hassle later we have a tow truck there (after he argues its after pickup time..9-4 for pick ups and drop offs even though they stay open till 5 or sometimes 5:30 and when we left after 5 they had another car dropped off by that same tow truck driver that brought us) and he wont accept credit from tow trucks to transfer charges only cash, so we pay out of pocket and were told insurance would pay us back if we're not found at fault for the accident. Once we take it to another shop we were told that they legally couldn't charge over 50 a day for storage and that they couldn't charge handling unless it was in the paper work when we checked it in. So were making copies of the papers now for the insurance company to look at. AVOID THIS PLACE AT ALL COST!!!! Pros: decievingly friendly... at first. Cons: CROOKS! AVOID THIS PLACE!!!!! more

top notch repair, will definitely use this place again 12/11/2009

I got into an accident in my 09 Jaguar xf, my friend recommended that i use perfect collision center, he had repaired his car there and was happy with the work, being new to LA I took his advice and took it there. The whole process was very easy, i got there gave them my insurance and the other parties, and they got me a rental and took care of the rest. I didnt have to make any calls to insurance companies, just follow ups with the shop and about two weeks later, i picked up my car and dropped off the rental . I later had the car inspected at the Jaguar/Rover dealership and they said that repairs were top notch. Would definitely reccomend this place and use it again if iam unfrotunate enough to be in another wreck. thanks perfect. Pros: fast service, top end repair equipment Cons: non more

Do not usethis shop 9/29/2009

They ruined my car, did not make any of the repairs or replacement parts that the Insurance co paid them for w, I am bearing the expense of getting the vehicle repaired properly, someone should report that tow truck driver that forced his services on me, and towed my car to this joint. PLEASE DO NOT BRING YOUR CATR TO THIS SHOP AT ALL< THEY ARE DISHONEST AND DO NOT KNOW AUOT REPAIR! Cons: Straight ripoff more

I was cheated, threatened and lied to 9/24/2009

Southbnd's review is right on. Danny and Company took complete advantage of me. These guys showed up at the site of accident, and almost forced me to have my car towed by them, constantly disrupting my efforts to collect information from the other parties.The documentation they gave me had no mention of price what so ever. I was shaken up by the accident and they put on a good show of seeming trustworthy so I was making poor decisions. The shop is completely closed during the weekend, and there is no way to get your vehicle. They intentionally do not tell you this, but they will charge you for the weekends. I got in an accident before the labor day weekend and they were going to charge me for all three days even though I was trying to get my car out the entire time. When I called Danny he literally said that he did not have a responsibility to inform his customers that the shop will be closed on the weekends and that the car would be inaccessible. He also said that the papers I was given said that the store would be closed on the weekends, this was a lie and a stupid one at that because I had the papers right in front of me at the time. when I called him out it it he said: ""Even the White House is closed on the weekends"". The bill for the tow 8 days of storage, only 5 of which they were even open for and two of which were half days, came to be $855!!! After a horrible phone call with Danny, the owner, in which I was lied to and threatened, they agreed to reduce the bill to $550 (exactly the same as southbnd's situation it is important to note). This was the worst consumer experience of my life. Cons: They will rob you more

Friendly and very professional service 6/1/2009

Al towed my 08 Pathfinder with major rear-ended damage to Perfect CC. Danny took care of all pre-paperwork, including rental,and recommended me to an attorney. After a month, my suv looks like he promised me, ""like out of the dealer."" I just want to commend to everyone who took care of my car. I would like to recommend this auto shop to all in need of a very professional and friendly service. An A++++place. Thanks Pros: Fast, reliable, friendly,professional Cons: Shop is too small more

BEST WORK EVER PERFORMED! 11/9/2008

Perfect Collision Center was a great doubt in my mind when i first dropped my 2008 BMW M3. I wasnt exactly sure of what to do, but they had convinced me to stay with them, and my insurance company totally worked along with us. They took in my car, with major damage, kept me updated at all times, even gave me a rental. more

FAST and professional. 10/26/2008

I have a 2007 Dodge Charger SRT8, had an accident close to a total loss, major damage, had it at perfect collision center for a short period of time, was accompanied with a rent-a-car, and weekly updates on the progress of my car. I'm happy i was towed to Perfect collision center, it was like a miracle sent straight to me. more

Amazing work, fast, and really friendly! 10/26/2008

I have a 2008 BMW 750Li, and i was involved in an accident. I had a friendly tow truck help me out and assist me at the scene and then took me to Perfect Collision Center. It took 2 weeks to repair my vehicle, and i had a rental the moment i walked in. Amazing service, super friendly, and very rapid. I dont know what that bad comment was about, no bike reflectors were replaced for me, and all parts were factory. You must of been a cheap one, or must of bought the materials yourself. more

the only shop that i would recommend to a friend 10/7/2008

I was involved in an accident, and had my car towed to a random shop, my friend advised me that he had some work done at Perfect Collision center and that they did an unbelievable job. I contacted them immediately and they took care of the rest. The sent a tow truck to pick up my car all the way from the valley, without any charges to me. They provided me with a rental car, and everyone at the service department and in the office was super friendly. The shop itself has a great air conditioned waiting area. One of the cleaner nicer facilitites that i have ever seen. Before you know it my 2008 BMW 550 was done, and I swear it looked the same as the day i picked it up from the dealership. I highly recommend this place, you wont be dissapointed. more

They do excellent work! 12/18/2007

I honestly didn't know much about this place when I took my car in to get it fixed after an accident. I had to wait a little longer than I thought to get it back, but when I did, my car looked fantastic. They did excellent work and matched the paint perfectly. They used all original OEM parts and the manager even showed me the paperwork to verify he did. You couldn't even tell my car was in an accident and you could tell they spent the time to make it look right. They will work with your insurance company's quote as well. It was worth waiting a few extra days to have the work done right. Pros: Use OEM parts; Quality paint job; Honest and Professional Cons: May have to wait a bit to get your car back. Lots of cars in the lot, but that could be a sign that they run a good business. more

professional job, experienced workers, high quality work, fast, and outstanding customer service 11/30/2007

i was driving one night, and got in to a really horrible accident, then this tow truck driver told me that he has this place, so i agreed to go, when i got there the office workers were extremly generouse, they helped me with everything, and with in a week, my car was sone, it looked as if i just drove it out from the dealership, they even did some extra work on my car. i highly recommend this repair facility. they are defenintly the best in town. Pros: outstanding customer service, and repairs Cons: might take a wile for repairs, due to huge amounts of cars in there lot. more

These guys are lying, stealing, crooks! 9/18/2006

I got my car smashed in, and this tow truck comes up and takes my car off to this place PRECISION COLLISION, which is actually PERFACT COLLISION next door. They charge me $3,200. But! They didn't fix my cracked window washer bottle, they leave a wire on the speed sensor uncut, they leave the seatbelt loose because of the airbag, and they replace the left side blinker with a bike reflector! These guys are terrible. If your car is with them, take it out now, and go somewhere else, anywhere else. more
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Additional information

  • Neighborhoods:

    Mid City, Central LA
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