They will tell you anything to get you out of the office or off the phone but NEVER will they follow through with promises. I was told I would receive a refund for hotel expense from ""Tony"" the manager as I had to deal with a 9 1/2 hour delay for a broken down truck. They will not return phone calls either.
After looking around the web I see this is a pattern with Penske. I will NEVER again deal with this company especially the one located in Riviera Beach.