I had my homeowner's insurance with them. I called to add my car - Nancy couldn't figure out how to do that. instead of helping, she blamed her inability to do her job on me!! It was bizarre!! I got numerous other quotes, all for more coverage and lower deductible. Needless to say, I do business now with another company (American Family) DO NOT WASTE YOUR TIME AND/OR MONEY WITH PENNY HARDESTY'S STATE FARM OFFICE!!
Pros: not one
Cons: customer service lacking, staff inept, prices high