If I could give a ZERO I would! Avoid them if you like good service. They are nice when you sign up for trash service, but after that--they are not concern. For me to sit here to write, I gave them a chance. They did not pick up our trash way back and I did not say anything. I sent a message to them on the site since they were closed and no one even called back to do their so call "guarentee pick up" that they lie about on the site. I even called customer service and they said oh they did not do your street. We will have someone the next day and they never came. Strike one! Then Last week, we had them for recycle. We had the windows open, so we saw them back up the vehicle and picked up the neighbor's recycle, but skipped ours. SO I sent another message to them about the service and they did not respond, because they were closed for the hours. Strike 2. Then this week, we had regular trash and they picked up the trash, but not completely take all the trash in the trash can. I do not know how it is possible when you have to close the lid and can see more trash. I called to speak to a trash manager and I left a message asking him to call me. NO CALL BACK. I sent a message that night. NO MESSAGE BACK. Then I called customer service and they were busy. They stated that they will call back by end of business day when you leave a message. I called 1:00PM and I NEVER GOT A CALL BACK. You pay for service and they never do their job or give customer service. They blame it on the turnover in employees. When my 3 months are up. I am getting a different trash company, because this is a mess. I pay on time and I expect to get what I pay for.