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Peninou French Laundry & Clnrs - 9 Reviews - 3063 Laguna St, San Francisco, CA - Dry Cleaning Reviews - Phone (415) 351-2554

Peninou French Laundry & Clnrs

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3063 Laguna St
San Francisco, CA 94123
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(415) 351-2554
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Main categories:

Dry Cleaning

Reviews

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Best

I used the cleaner at both locations in San Francisco on several occasions for my expensive dry cleaning items. I would rate a 92% satisfaction for most of my visit. The custome...

Worst

peninou has provided consistently poor quality work for a price that is far higher than most cleaners in the city. i won't go back.

SCAM ALERT: Beware of being charged a fortune! 6/6/2011

SCAM ALERT: I just had 5 men's dress shirts dry cleaned at Peninou. Total bill was $139.99. Yes - $28 per shirt for regular dry cleaning. I called to say this was ridiculous and asked what the standard fee is to dry clean a shirt. Answer: it varies by customer and no price list was available for customer service to refer to while we were on the phone.. Moral of the story: Stay far, far away... As far as I'm concerned, these people are just a bunch of scammers and I don't want their smell on my clothes! I have filed a complaint with the Better Business Bureau asking for an apology from Peninou and a written promise stating that Peninou will cease such abusive billing practices. more

Bait and Switch - terrible customer service, exorbitant prices 5/21/2008

BAIT AND SWITCH! Cons: Terrible customer service, exorbitant prices more

Hugely disappointing service - be careful giving them your expensive garments 5/2/2008

Used them for over 4 years until for about 3 months straight my clothes kept coming back damaged and with holes in them. They had no explaination nor did they offer to compensate me for the damage down to countless expensive shirts, trousers and suits. Cons: Destroy your clothes and are completely indifferent about it, expensive, arrogant more

Terrible business 3/14/2008

I've never been more disappointed with service; poor handling of order; they won't honor their own coupons and the woman managing this shop is the most arrogant person I've ever met in a service industry. Avoid. Plus they lost my shirts. Cons: expensive, lost items, poor customer service more

Expensive cleaner for expensive items 12/23/2007

I used the cleaner at both locations in San Francisco on several occasions for my expensive dry cleaning items. I would rate a 92% satisfaction for most of my visit. The customer service was attentive and quick. I have not had a bad experience yet. I'm most impressed at the high quality of dry cleaning. The items look like new. My black items were not shinning or discolored. The white items were not ivory or faded into ivory. They were very good at removing stains (food, makeup, dirt, coffee) and any missing buttons. I would only suggest the cleaner for your expensive items. It would be foolish to use the cleaner for your less expensive items anyway. As a general rule, your dry-cleaning items should be less than 7% of the price paid or sentimental value of item. Do complain in writing, it's always more effective. Pros: Quality of cleaning Cons: High Price more

French Drycleaners 11/10/2006

I have never been so disappointed. They quoted a price range and when I picked up the item it was more than twice what they quoted. There was a great lack of customer service and the woman laughed at me when I left. I will never return, I'm not sure how they have stayed in business this long!! more

Avoid for nice linens and clothing 10/1/2006

High price, ruined several pieces of expensive items. Customer Service for ruined items extremey poor, basically they said ""too bad"". Should have explained when items brought in that they could not clean. Would NOT recommend! Cons: thumbs down more

consistently and thoroughly unimpressed 9/28/2006

peninou has provided consistently poor quality work for a price that is far higher than most cleaners in the city. i won't go back. more

Dont use for alterations! 8/21/2006

I brought a bridesmaid dress her for alterations. The dress was promised to me for the following sat (5days later) i repeatedly called and was told it's no in the system yet but its promised for sat so it will be there. show up to pick up the dress and of course its not there. No phone call nothing. I still have no answer as to when it will be ready and the wedding is this saturday! Not recomended at all... more
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Editorial

  • High-end dry cleaning chain also offers alteration service.

  • 4/7/2006 Provided by Citysearch

Additional information

  • Payments:

    Visa, American Express, Discover, Master Card
  • Neighborhoods:

    North, Cow Hollow
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