I used the cleaner at both locations in San Francisco on several occasions for my expensive dry cleaning items. I would rate a 92% satisfaction for most of my visit. The customer service was attentive and quick. I have not had a bad experience yet. I'm most impressed at the high quality of dry cleaning. The items look like new. My black items were not shinning or discolored. The white items were not ivory or faded into ivory. They were very good at removing stains (food, makeup, dirt, coffee) and any missing buttons. I would only suggest the cleaner for your expensive items. It would be foolish to use the cleaner for your less expensive items anyway. As a general rule, your dry-cleaning items should be less than 7% of the price paid or sentimental value of item. Do complain in writing, it's always more effective.
Pros: Quality of cleaning
Cons: High Price