I chose 4 out of 5 stars due to 5 stars description was "world class", well that's why. Anyways, my daughter has been going here since she sprouted her first baby tooth. She is now 9 1/2 years old and still loves to go there. She has went through numerous teeth pullings, cavities, fillings, and retainers, all were very good experiences. They have a small indoor basketball area (which does get very loud at times), and a little area for coloring and watching cartoons. My kids were always entertained before they were called upon. As the kids get bigger they do ask that parents wait in the waiting room and I have found this to be very beneficial as my daughter did listen better and not cry when I was not back there, but if you want to be, they will allow you. They have two other rooms for smaller children to be brought into, otherwise it's a big room with all the chairs so the children do not feel as confined. We are very happy with the service we have received.