the doctor and the exam was outstanding. he was extremely knowledgable and patience with my 9 year old daughter in need of glasses for the first time. he explained the procedure and options to me and my daughter very well. HOWEVER, the staff was awful!!! Rude is one word that comes to mind. the staff doesn't match the same mannerism of the doctor. when I entered the center, no one greeted me and my daughter and after about 5 minutes of viewing the reading glasses (in error) the doctor actually re-directed me to the children area. the problem with this is, i was one of two other clients in the center and it was 4 to 5 staff members at their stations just sitting at their computers. very unhelpful. In addition to being unhelpful. I gave the staff member my insurance card and explained I was on a tight schedule( mind you, I arrived 30 minutes early) to make sure I could complete my scheduled appointment on time. So I truely assumed the front desk person checked out my insurance information for proper claims. However, I had to wait for insurance verification upon leaving, because she said she was disconnected with the insurance company (so she didn't bother to try the phone line again, while My daughter was being examed?) In addition to the rudeness and uphelpfulness, one of the staff members Instant message the other stating " that customer is crazy" WOW... Please RE- TRAIN the staff to be more Friendly if nothing else as well as verifing insurance. also, I was extremely upset, when I HAD to take the OPTOS RETINAL SCAN-- to view the back of my daughters eye. I asked 5 times if it was optional. because the insurance DOES not pay for this. The staff members make it sound like it is something you have to get. after research, IT IS NOT REQUIRED To take. I feel like I was tricked a little. at the end the office did discount the optos retinal scan. however, I don't like the fact that they made it seem like it is something that is required.
Pros: the doctor is good at what he does
Cons: the staff is not friendly