I spoke to a woman on the phone the day before I drove up to Hickory from Charlotte, who explained they were a family owned business. En route to finding their location somehow I missed the correct street. I called to recalculate my directions and ""Mike"" was extremely RUDE to me. He could neither give me correct directions nor would he let me speak. He talked over me the entire conversation until he finally hung up on me. Obviously he was having a bad day. I called back in the interest of having driven for almost 2 hours to get there and allot of planning on my part to which he answered the phone again and was just as rude to which I said ""I hope my car buying experience was not going to be as frustrating to me as was the current phone conversation"", to which he made an offhanded comment. I asked for the woman I had spoken to the day before and Mike said she was not due in until later. I discontinued the conversation. I never arrived at the Peak Motors location and drove the hour and a half back to Charlotte pretty upset. The phone conversation occurred appx. 11am. I travel as a regular part of my job daily and never have trouble with directions, apparently Peak Motors thinks I am not smart enough to either find their location or purchase one of their vehicles.