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Payne's Tool & Supply Inc - 3 Reviews - 5010 North Carolina Highway 55, Durham, NC - Machinery, Equipment & Supplies - Construction/Contractor Related Reviews - Phone (919) 544-9134

Payne's Tool & Supply Inc

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5010 North Carolina Highway 55 (at Hwy 55 beside Crosslands Hotel)
Durham, NC 27713
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(919) 544-9134
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Payne's Tool & Supply Inc - Durham, NC
Payne's Tool & Supply Inc - Durham, NC
Payne's Tool & Supply Inc - Durham, NC

Reviews

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Best

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Worst

Poor is as low as this would let me go, horrible would be better. They are an ""authorized"" service center for Milwaukee Tools and the directions they gave me when I called them...

Poor is as low as this would let me go, 5/21/2012

Poor is as low as this would let me go, horrible would be better. They are an ""authorized"" service center for Milwaukee Tools and the directions they gave me when I called them were to mail my defective battery back to them and they would replace it because of a warranty issue. These are also the instructions that Milwaukee gave me. I spent $11 sending the battery to them and the same day got a call that they would not honor the warranty but that I needed to contact Milwaukee. Milwaukee told me that Payne was supposed to honor it but if they wouldn't then to have them print a pre-paid shipping label and send it to Milwaukee and they would honor it. Daniel who claimed to be the manager at Payne told me that it was a ""waste of his time"" to print the label and he would not do it. He told me he would have to have my credit card info to return my battery to me and that it was not worth their time to deal with my warranty. This is horrible customer service. I posted a respectful negative comment on facebook about this and they deleted it. Facebook should have a ""dislike"" button for places like this. more

Poor product knowledge 8/19/2011

Took a tool in for warranty repair. Date code was withing warranty peroid. Was told warranty was only 1 year. Parts not available for these cheaper tools. more

dont waste your time if you work hard for your money 12/22/2008

to start with they are only open mon-fri until 5pm, very hard to get up there if you are lucky enough to job. the manager and employees attitudes are rude, and insulting. i had to return an item and both the manager and the employee acted as if i was trying to push one over on them. i told them what the website said about return policy was. they called the manufacturer and said ""i just need to know if what he said is truthful"" and instead of returning my money to my credit card they preceeded to ""accedently"" charge my card again for the item that i was returning. so now i have bought 2 items and own none of them. this happened over a week ago and i am yet to be refunded the money back into my account. thanks paynes you have been a real pain! more
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Quality Sales & Service

Owner Message

  • We are proud to be a family owned and operated business. Our business was established in 1983 and we have a store location in Durham, NC that serves the Durham and Raleigh area. Here at Payne's, we are commited to providing our customers with great service. We carry quality hand tools, power tools, air guns, staplers, compressors, generators, fasteners, safety equipment, Carhartt men's & women's clothing, boots and much more. Payne's Tool and Supply is your service center for most major brand power tools..

    • Power Tools
    • Hand Tools
    • Carhartt work clothing for men and women
    • Generators
    • Stihl outdoor power equipment
    • Air Compressors
    • Fasteners
    • Work Boots
    • Safety Equipment
    • In-House Service on Tools
    • Warranty Repair

     

     

Additional information

  • Hours:

    Mon-Fri 8am-4:30pm
  • Payments:

    American Express, Discover, Master Card, Visa
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