to start with they are only open mon-fri until 5pm, very hard to get up there if you are lucky enough to job. the manager and employees attitudes are rude, and insulting. i had to return an item and both the manager and the employee acted as if i was trying to push one over on them. i told them what the website said about return policy was. they called the manufacturer and said ""i just need to know if what he said is truthful"" and instead of returning my money to my credit card they preceeded to ""accedently"" charge my card again for the item that i was returning. so now i have bought 2 items and own none of them. this happened over a week ago and i am yet to be refunded the money back into my account. thanks paynes you have been a real pain!