The clerks here are great. They are so friendly and they don't hesitate to help you find the right shoe. What I wanted was out of stock, so the clerk found which store had it, and reserved it just for me. For some reason this store doesn't carry every shoe in every size. She even gave me a coupon for $1 off all the shoes I bought just to apologize for my inconvenience.
If you have kids, this is the affordable place to buy jazz/tap dance shoes. But Payless also sells backpacks, socks, and handbags. I think their merchandise is quite stylish; however, you should know that this is not Steve Madden or Nordstrom. No, the clerk isn't going to stand next to you while you try on shoes. And you serve yourself. What's available is what's out on the sales floor on the racks. That's it.
The prices are great. I saw a woman with two teenage daughters get seven (7) pairs of nice shoes for $43. That's a deal!
For your information: Payless is next to Boscov's, right across from CVS.