As a store, this place is fantastic. I have never sold or pawned anything here, so I can't comment on that process, but as a frequent shopper here, I can say that the service and prices have always been exceptional. If you're looking for dvds or old games (n64, sega, snes..) this place can't be beat.
I just had a great experience that inspired me to write this review: I was exchanging a couple of $5 snes games because one of them didn't work (their exchange policy on games is 30 days - 1 week for returns; more than fair) and I wanted to exchange for a popular n64 game. The manager looked up the price and said it would be $23, I told her I couldn't afford that price as I only had a few bucks in addition to the $10 i would get back for the snes games, she said no problem and handed over the n64 game without even going though a transaction.
Some people may say she did that b/c the n64 game wasn't really worth $23, but I can assure you it was. Even if I could have gotten for a few bucks cheaper online, I would've paid for shipping and had to wait at least a week. It is friendly service like this that dispels the sigma associated w/ pawn shops, and why I will continue to shop here in the future.