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Paychex Inc - 2 Reviews - 1420 Iowa Ave, Riverside, CA - Accounting, Auditing & Bookkeeping Svcs Reviews - Phone (951) 784-5480

Paychex Inc

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1420 Iowa Ave
Riverside, CA 92507
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(951) 784-5480
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horrible company and when told the problems this is the WONDERFUL response I get from Todd cassell in an email after explaining many of the problems and that i will be going to AD...

overcharging and extremely rude and bashing other commpanies 12/11/2011

horrible company and when told the problems this is the WONDERFUL response I get from Todd cassell in an email after explaining many of the problems and that i will be going to ADP ""Sorry to hear all this! My phone numbers have not changed since 2 1/2 years ago. Weird how this is the first I have heard of this, one would think that you would have reached out to the ""slick sales man"" much earlier than this considering the severity of the situation. I think ADP is your best bet, good luck. Since the new year is upon us, it will be good timing for you. Just remember, you will have a call center in the Philippines, won't have one point of contact (call center) and if you think we have been hard to deal with? We are a dream as far as customer service compared to ADP. Good luck to you! Todd"" they overcharged my 4 times in 8 months withdrew 3.2k more than was supposed to and they have a response of oops I did not see the sticky note in the file. i have had 4 different reps who all have made mistakes. they have been awful and the sales rep who thinks he is all that should lose business. I am switching to adp. yeah thanks for the Glib response Todd...YOUR customer service is FAAAANTASTICCCCC!!!!!!! yes and good luck to you too Todd! As I have heard the company has a mean streak against people who ""Leave the fold"" so I expect problems with my switchover and probably a few rude reviews posted against me...but oh well...others must be warned. more

overcharge, constant mistakes, rude sales office 12/11/2011

horrible company and when told the problems this is the WONDERFUL response I get from Todd cassell in an email after explaining many of the problems and that i will be going to ADP ""Sorry to hear all this! My phone numbers have not changed since 2 1/2 years ago. Weird how this is the first I have heard of this, one would think that you would have reached out to the ""slick sales man"" much earlier than this considering the severity of the situation. I think ADP is your best bet, good luck. Since the new year is upon us, it will be good timing for you. Just remember, you will have a call center in the Philippines, won't have one point of contact (call center) and if you think we have been hard to deal with? We are a dream as far as customer service compared to ADP. Good luck to you! Todd"" they overcharged my 4 times in 8 months withdrew 3.2k more than was supposed to and they have a response of oops I did not see the sticky note in the file. i have had 4 different reps who all have made mistakes. they have been awful and the sales rep who thinks he is all that should lose business. I am switching to adp. yeah thanks for the Glib response Todd...YOUR customer service is FAAAANTASTICCCCC!!!!!!! yes and good luck to you too Todd! As I have heard the company has a mean streak against people who ""Leave the fold"" so I expect problems with my switchover and probably a few rude reviews posted against me...but oh well...others must be warned. more
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