I had my Scottie groomed there yesterday and his face has a big skinned down area right between his eyes.. His tail was uneven, his eyebrows where uneven. There was a spot on his hip that was uneven when asked to even it up I got excuses. They did go over him again but..I still feel it could have been better. Also, when I got him home I noticed his eyebrows were uneven his tail was uneven and I had to trim up his ears more myself. When I called the next day just to let them know what I thought about the service I was basically be rated on the phone by the woman who obviously has no customer service experience and just went on and on about how I looked at the dog right after he was cut. She raised her voice and was basically yelling at me. Keep in mind I am a new customer for them never been there before. (I also chose to go ther\r
e because they are a small business in the area and would rather support them rather than a place like PETCO.) She gave me a multitude of excuses from the blade couldn't cut down that far...of which you can clearly see the spots on his face and his neck that are cut down way too far so she basically was calling me a liar that his hair was skinned down. I mean even if I did tell them about it right then and there what would they have done? They couldn't fix a skinned down area. I've had my dog for 10 years and have had him groomed numerous times between Nanty-Glo, Pittsburgh and Los Angeles all in the same way I asked to have my dog groomed since he was a puppy. I never liked the Scottie cut and this was by far the worst grooming job he has ever had and that includes me doing him myself where in my opinion I do a much better job than most groomers. I get that it's just a dog haircut but...I don't even pay $30.00 to get my own hair cut and I would expect perfection if I did. I cannot believe the way I was treated on the phone and I will not go there again and I do not recommend anyone else do either unless you want to get yelled at as a form of customer service.\r
How this conversation should have went down:\r
Ma'am we are really sorry that you are not pleased with the job we did. We appreciate you being a first time customer your opinion means a lot to us and we want you to give us another chance at earning your business. The next time Newton needs groomed we will give you a __% discount and we will mark down on your customer file to be mindful of the points you made that you mentioned were problems with the recent service so that we can do the best job for you and keep you as a valued customer. Does that sound good to you? Is there anything else we can do for you?\r
Me: No, thank you very much for taking the time to listen to my feedback. See you next time Newton needs groomed.