Their service is quick, goes to the point of the issue, instead of trying to get you to do a ton of other things to your car that you don't need. It's not the cheapest, but they do good work and are friendly. They are also car salesmen, and the guy we worked with was friendly when we were looking, and helpful. A bit pushy, but not unlike car salesmen! He also followed up with a phone call. They sell many other brands besides Pontiac--the work they did for us was on our Jeep.