Like many girls, I can be a little overprotective about my hair and where I get my haircut. I have lived in Boston for 6+ years and still ventured back to my favorite stylist 2.5 hours away. I have tried other places around Boston and kept striking out.
SO when I found this Salon in Fall 2010, I was pretty excited. I had an excellent cut with Keisha and really liked the salon. She did really well with long hair/layers.
When it came time for another cut in February 2011, I called the salon right away for my next cut and I was rather eager to return... only to be disappointed. I arrived for my appointment when the receptionist told me Keisha was running 15 minutes late. No problem. I settled down and started reading. 45 minutes later, I looked around, realized the receptionist was avoiding eye contact and being rather rude when I attempted to inquire how much longer it would be. I ended up waiting an hour and 30 minutes!! If I didn't have some place to be that night, that I wanted to look nice for, I would have definitely left.
My haircut/blowout was still good. Keisha didn't talk the entire time she cut my hair and hardly made up for it all. Patrice Vinci herself was at the desk as I was leaving and she was actually condescending! Confused by the entire situation, I double checked they had my phone number on file before I left (and they did as all salons do!!). I then requested that if there is a future, to please call me and give me the heads up. I work in a service business as well, and surely understand that we can all be running late. The fact that they were running behind is fine. I totally understand. It is more how they handled it and made me feel. Just as I would have called ahead, I would have hoped they would have done the same thing to give me a heads up.
Bottom line, the price for the haircut, doesn't match the service.