This is the worst excuse of an Italian resturant that we have ever been to. First let's discuss the service-this resturant has the most ""high-strung"" waiters we have ever met. They are impatient, rough, and lack proper customer service etiquette. As a part of 25, we called ahead and expressed certain requests, i.e., patio dining and split checks (no more than 4 ways). When we arrived, we found that a table was all setup for us inside (Strike 1). Once our party was seated, the waiter started to argue with us about splitting checks, then the manager came over and remebered that we had discussed the specifics, fine everyone was in agreement. However, when the actual bill came, it was one check and we were told to ""Split it ourselves"" (Strike 2). There were people in our party who received cold food, did not recieve thier food at all, did not recieve any drinks, waited 20 minutes for coffee, and did not receive dessert that was ordered at the time food orders were taken (Strike 554). After all this, they had the balllzzz, to tell us that gratuity was not included (as the norm), and we did not add gratuity [having thought it would already been included for such a large party]. Needless to say we will not be eating here again, and it is very unfortunate that we still had to reward such disgusting service!